Adacemic/Student Support Associate



Adacemic/Student Support Associate 


The Tennessee College of Applied Technology Jacksboro is accepting applications for the full-time position of Student Support Associate. The Student Support Associate will work in conjunction with the Financial Aid Service Center of the Tennessee Board of Regents to administer, process and disburse all federal and state financial aid programs, veterans’ education benefits and third-party student aid programs as well as assist in the overall functions of the campus Student Services Office in delivering quality student support services.


This non-exempt position reports to the Student Services Coordinator. 

Screening of applicants will begin immediately and continue until positin is filled.


Application Deadline


Required Qualifications

Associate Degree in a related field from an accredited institution. A comparable combination of education and related employment experience may be considered.
Minimum of five (5) years of full-time experience in accounting or financial processes within the last seven (7) years; financial aid experience preferred.
Prior experience with a Student Information Management system preferred.
Ability to deal tactfully with the public and co-workers.
Ability to communicate well on a functional level in both written and verbal form.
Ability to maintain confidentiality.



Responsibilities include, but are not limited to:

Verification and documentation of student eligibility for aid program.
Calculation and entry of student awards in online student information management system.
Counseling current and prospective students regarding all aspects of financial aid programs and third-party student aid programs.
Serving as School Certifying Official for veterans’ benefit programs.
Coordination of work study employment and annual work study budget preparation.
Reviewing and verifying student eligibility each term for all aid programs.
Assisting with recruitment activities such as FAFSA Frenzy, new student orientations, etc.
Assisting with student enrollment and reporting related duties, including:  registration, maintenance of records, processing required local/state/federal reports and data entry related to student/alumni/employer surveys
Greet visitors/prospective students, answer phone calls to Student Services/Financial Aid Office, and coordinate information with faculty and administration.
Other duties as assigned.



Strong time management skills with the ability to prioritize projects, attend to multiple projects simultaneously and consistently meet deadlines in a complex, fast-paced environment.
Working knowledge of and/or ability to read and accurately interpret state, federal and institutional policies, and guidelines.
Strong math skills required.
Ability to work independently and as part of team.
Strong computer skills utilizing a wide variety of software applications including, but not limited to databases, spreadsheets, word processing, e-mail, etc.
Willingness to remain current in regulations and polices relating to financial aid programs.
Working knowledge of Ellucian Banner and federal/state financial aid programs a plus.

Salary Range

Commensurate with experience and according to salary guidelines established by the Tennessee Board of Regents.