Retail, Hospitality, and Tourism Technology

About

The tourism and travel industry leads the future as one of the largest growing career sectors not only in Tennessee but in the country. Graduates of the Retail, Hospitality & Tourism program will have the essential skills needed to enjoy a career in the vacationing and tourism industry and have the potential to earn 13 nationally recognized certifications. Students will develop skills in creating the customer experience, providing guest services, marketing, engaging customers, operating retail businesses, leading operations in hospitality services, and offering customer services in tourism, travel, and attractions. Possible career opportunities may include hospitality leadership and management, marketing, operations of tourism services, event planning, operating retail businesses, managing lodging, arts and culture, attractions, and recreation events. Students enjoy an active role in their learning by completing practical experiences with project-based activities and hands-on training, using office technology, completing work-based learning activities as well as developing work ethics, interpersonal skills, and professional skills.

Overview

Information Detail
Time Commitment Full Time
Typical Program Length 12 Months
Clock Hours 1,296
Class Type Day
Credentials Certificate, Diploma
Total Tuition/Fees $4,320.00
Textbook/Supplies Cost $3,010.00

Program Credentials

Option NameHoursCredentials
Retail Professional432Certificate
Hospitality and Tourism Professional864Certificate
Retail, Hospitality and Tourism Professional1296Diploma

Campus Locations

Main Campus
265 Elkins Rd
Jacksboro, TN 37757

Curriculum/Courses

First Trimester: 
WORKER CHARACTERISTICS
ORIENTATION RETAIL
COMPUTER APPLICATIONS
RETAIL INDUSTRY FUNDAMENTALS
CUSTOMER SERVICE AND SALES
ADVANCED CUSTOMER SERVICE AND SALES
Second Trimester: 
WORKER CHARACTERISTICS
ORIENTATION- HOSPITALITY & TOURISM
COMPUTER APPLICATIONS-HOSP & TOURISM
HOSPITALITY & TOURISM FUNDAMENTALS
HOSPITALITY & TOURSIM OPERATIONS
Third Trimester: 
WORKER CHARACTERISTICS
ADVANCED COMPUTER APPLICATIONS
ADVANCED RETAIL INDUSTRY CONCEPTS
ADVANCED HOSPITALITY & TOURISM CONCEPTS- Work-Based Learning Experience

Certifications

National Retail Federation Customer Service & Sales Certificate
National Retail Federation Advanced Customer Service & Sales Certificate
American Hotel & Lodging Association Certified Restaurant Server
American Hotel & Lodging Association Certified Front Desk Representative
American Hotel & Lodging Association Certified Guest Service Gold
American Hotel & Lodging Association Certified Guest Service Professional (CGSP)
American Hotel & Lodging Association Certified Hospitality & Tourism Management Professional (HTMP)
ServSafe Food Handler Certificate
ServSafe Manager Certificate
ServSafe Allergens Certificate
National Retail Federation Retail Industry Fundamentals Certificate
National Retail Federation Retail Management Certificate
Microsoft Office Specialist (MOS) Certifications: Word, Excel, PowerPoint and Outlook

Books and Supplies Lists

Instructors

Chandy Rogers
423-417-8380

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